Last updated: July 2026
Dahomey Series - dahomeyseries.com
Last updated: July 17, 2026
1. ABOUT US AND THESE TERMS
These Terms and Conditions ("Terms") govern your purchase of tickets and shop items, your use of the dahomeyseries.com website (the "Site"), and your attendance at events organised or promoted by us.
Service Provider:
Dahomey Series, operated by a part-time (secondary) sole entrepreneur (mellékfoglalkozású egyéni vállalkozó), registered under the flat-rate taxation scheme (átalányadózás)
Tax number (adószám): 56837319-1-43
Budapest, Hungary
Email: connect@dahomeyseries.com
Full legal identity and registered address are available on request to the National Authority for Data Protection and Freedom of Information (NAIH), the Budapest Conciliation Board, contractual partners, and consumers exercising statutory rights, and are not published publicly on this Site for privacy and safety reasons. This does not limit your statutory rights as a consumer.
By completing a purchase on the Site, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not complete the purchase.
These Terms are governed by Hungarian law, in particular Act V of 2013 (Hungarian Civil Code, "Ptk."), Act CVIII of 2001 on Electronic Commerce Services, and Hungarian Government Decree 45/2014 (II.26.) on distance consumer contracts. For consumers, mandatory consumer protection provisions of Hungarian and EU law take precedence over any conflicting clause in these Terms.
2. DEFINITIONS
"We" / "us" — the service provider identified in Section 1.
"You" / "buyer" — the person or entity completing a purchase.
"Consumer" — a natural person acting outside the scope of their trade, business, or profession.
"Ticket" — a right of access to a specific event on a specific date, purchased via the Site.
"Shop item" — a physical or digital product available in our online shop.
"Event" — any live event (party, concert, gig, auction, or similar) organised or promoted by us.
"Order" — a completed, paid transaction for one or more tickets or shop items.
3. ELIGIBILITY
You must be at least 18 years old to purchase tickets or shop items on this Site, unless a lower age is expressly stated on the event page. By placing an order, you confirm you meet the age requirement for the specific event.
4. PLACING AN ORDER
4.1 How a Contract Is Formed
A contract between you and us is formed when we send you an Order Confirmation by email after successful payment processing by Stripe. All purchases are processed as guest checkouts; we do not offer or require customer account creation.
The display of tickets or shop items on the Site is a call for offers, not a binding offer on our part. We reserve the right to decline an order if tickets are unavailable, payment is declined, or we reasonably suspect fraudulent activity, including signals from our fraud-detection processor CHEQ AI Technologies.
4.2 Pre-Contractual Information
Before you complete your purchase, we provide, in accordance with Hungarian Government Decree 45/2014 (II.26.):
A description of the event or item
Total price including VAT and any applicable fees
The payment method accepted (Stripe)
Your cancellation rights (see Section 6)
Our contact details
4.3 Pricing and VAT
All prices are displayed in the currency shown on the event or product page and are inclusive of Hungarian VAT where applicable, consistent with our flat-rate taxation status. We reserve the right to correct pricing errors; if an error affects your order, we will contact you before processing.
4.4 Payment
Payment is processed by Stripe. We do not store your full card number; payment is handled directly on Stripe's secure, PCI-DSS-compliant infrastructure. By proceeding to checkout you agree to Stripe's terms of service (stripe.com/en-hu/legal). For free or zero-price orders, a confirmation is issued without a payment step.
4.5 Records and Data Handling
Order and invoice data are retained under Act C of 2000 on Accounting and Act CL of 2017 on the Rules of Taxation, as set out in full detail in our Privacy Policy, which forms part of these Terms by reference.
5. TICKETS
5.1 Delivery
Your ticket(s) will be sent to the email address provided at checkout promptly after payment is confirmed, in PDF format with a unique QR code. You are responsible for providing a correct email address. We are not liable for non-delivery caused by an incorrect address you provided.
5.2 Ticket Use
Each ticket is valid for one entry per person to the specified event. Tickets may not be resold commercially without our prior written consent. We reserve the right to refuse entry to a person presenting a ticket that has already been scanned or that was obtained fraudulently.
5.3 Age Restrictions
Certain events are age-restricted (18+). You may be required to present valid photographic identification at the door. Failure to provide identification at an age-restricted event will result in refusal of entry with no entitlement to a refund.
5.4 Dietary and Health Information
If you voluntarily provide allergy or dietary information at checkout for catering purposes, this is processed strictly under the terms set out in our Privacy Policy, on the basis of your explicit consent, and deleted within 30 days after the event.
6. CANCELLATION, WITHDRAWAL, AND REFUND POLICY
6.1 Ticket Purchases — No Right of Withdrawal
Tickets are exempt from the 14-day right of withdrawal applicable to distance contracts under EU Consumer Rights Directive 2011/83/EU (Article 16(l)), as implemented by Hungarian Government Decree 45/2014 (II.26.), Section 29(1)(l).
This exemption applies because tickets are services relating to leisure activities scheduled for a specific date. The Court of Justice of the European Union confirmed in its judgment of 31 March 2022 (Case C-96/21) that this exemption applies to online ticket sales, including sales by the organiser directly.
All ticket sales are final. We do not offer refunds for change of mind, inability to attend, or personal circumstances.
6.2 Event Cancellation by Us
If we cancel an event entirely and do not reschedule it, you are entitled to a full refund of the face value of your ticket(s). We will notify you by email and process refunds within 14 days of the cancellation announcement.
6.3 Event Postponement
If an event is postponed, your ticket remains valid for the rescheduled date. If the rescheduled date is not suitable, you may request a refund of the face value within 14 days of the postponement announcement by emailing connect@dahomeyseries.com. After this 14-day window, the ticket is valid only for the rescheduled date.
6.4 Lineup and Programme Changes
We do not guarantee the appearance of specific performers, speakers, or acts listed on an event page at the time of booking. Changes to lineup, programme, or supporting acts do not constitute grounds for a refund unless the event is cancelled entirely.
6.5 Shop Items — Right of Withdrawal
For physical shop items, you have a 14-day right of withdrawal from the date you received the goods, in accordance with EU Consumer Rights Directive 2011/83/EU and Hungarian Government Decree 45/2014 (II.26.).
To exercise this right, complete and send the Model Withdrawal Statement below (or a clear statement to the same effect) to connect@dahomeyseries.com within 14 days of receipt. Return the item in its original, unused condition at your own cost. We will refund the purchase price and standard delivery costs within 14 days of receiving the return, or of proof that it has been sent, whichever is earlier.
MODEL WITHDRAWAL STATEMENT
(prepared on the basis of the model statement in Annex 2 of Government Decree 45/2014 (II.26.))
To: Dahomey Series, connect@dahomeyseries.com
I/we hereby give notice that I/we withdraw from my/our contract of sale for the following goods:
......................................................................
Ordered on / received on: ......................................................................
Name of consumer(s): ......................................................................
Address of consumer(s): ......................................................................
Bank account for refund (if by transfer): ......................................................................
Signature of consumer(s) (only if this form is submitted on paper): ......................................................................
Date: ......................................................................
The following shop items are excluded from the right of withdrawal:
- Items made to your specifications or clearly personalised
- Digital content begun after you gave explicit consent to lose the withdrawal right
- Sealed items that cannot be returned for hygiene reasons once unsealed
6.6 Faulty or Misdescribed Goods
If a shop item is faulty or materially different from its description, your statutory rights under Hungarian consumer protection law and EU Directive 2019/771 on the sale of goods are not affected by these Terms. Contact connect@dahomeyseries.com with details and evidence within a reasonable time.
7. ONLINE SHOP AND LIVE AUCTIONS
7.1 Auction Bids
Bids placed in our live auction are binding offers to purchase at the price bid. The highest bid confirmed at auction close constitutes an accepted contract of sale.
7.2 Auction Payment
Winning bidders will receive a payment instruction by email within 48 hours of auction close. Payment must be completed within the timeframe specified. Failure to pay may result in the item being offered to the next highest bidder and your account being restricted.
7.3 Availability
All shop items are subject to availability. If an item becomes unavailable after your order is confirmed, we will notify you and issue a full refund.
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8. USER CONDUCT
You agree not to:
Purchase tickets or items for commercial resale without our consent
Attempt to gain unauthorised access to the Site or its infrastructure
Submit false or fraudulent information during checkout
Impersonate another person or use another person's payment details
We reserve the right to cancel orders and restrict access where these conditions are breached, including on the basis of fraud signals generated by our security processor as described in our Privacy Policy.
9. EVENT PHOTOGRAPHY AND MEDIA
By attending an event, you acknowledge that photography, video, and audio recording may take place for promotional and archival purposes. Your image or likeness may appear in resulting content used on our Site, social media, and marketing materials. If you wish to opt out of being featured, contact connect@dahomeyseries.com in advance of the event, and we will make reasonable efforts to accommodate your request within the practical limits of a live event environment.
10. INTELLECTUAL PROPERTY
All content on the Site — including text, images, logos, event artwork, and the Dahomey Series brand and visual identity — is owned by or licensed to us. You may not reproduce, distribute, or use any content for commercial purposes without our prior written consent.
11. LIABILITY
11.1 Consumer Rights Not Excluded
Nothing in these Terms limits or excludes liability for death or personal injury, for damage to health or physical integrity, for intentional breach, for gross negligence, for fraud, or for any other liability that cannot be lawfully excluded or limited under the Hungarian Civil Code or EU consumer law.
11.2 General Limitation
Subject to Section 11.1, our total liability to you in connection with any single event or order will not exceed the total amount you paid for that order.
We are not liable for:
- Events cancelled or altered due to circumstances beyond our reasonable control (force majeure), including government restrictions, pandemics, public safety closures, or venue unavailability
- Loss or damage to personal property at events
- Indirect, consequential, or economic loss not caused by our breach
11.3 Third-Party Venues
Where events take place at third-party venues, the venue's own terms apply in addition to these Terms. We are not responsible for acts or omissions of third-party venues or service providers.
12. FORCE MAJEURE
We will not be in breach of these Terms if prevented from performing our obligations by events beyond our reasonable control. In such cases we will notify you as soon as reasonably practicable. If an event is cancelled due to force majeure, Section 6.2 applies.
13. DATA PROTECTION AND COOKIES
Our collection and use of your personal data, including at checkout, event check-in, and via our website, is described in full in our Privacy Policy and Cookie Policy, both published on the Site and incorporated into these Terms by reference. By completing a purchase, you also acknowledge the processing described in those policies.
14. COMPLAINTS AND DISPUTE RESOLUTION
Contact us at connect@dahomeyseries.com. We will acknowledge your complaint within 3 business days and aim to resolve it within 30 days.
If we cannot resolve a dispute directly, you may turn to the Budapest Conciliation Board (Budapesti Békéltető Testület), operated by the Budapest Chamber of Commerce and Industry: postal address 1253 Budapest, Pf.: 10.; office address 1016 Budapest, Krisztina krt. 99., 1st floor, 111.; email bekelteto.testulet@bkik.hu; phone +36 (1) 488-2131. Consumers resident outside Budapest may instead contact the conciliation board competent for their own place of residence.
You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr, and you may lodge a data-related complaint with NAIH (Falk Miksa utca 9-11, 1055 Budapest; naih.hu).
15. GOVERNING LAW AND JURISDICTION
These Terms are governed by Hungarian law. For consumers, mandatory protections afforded by the consumer's country of habitual residence under EU law are not excluded. Disputes are subject to the jurisdiction of competent Hungarian courts.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time. The updated version will be published on the Site with a new "Last updated" date. Changes do not affect orders already confirmed before the change date.
For all enquiries: connect@dahomeyseries.com